Privacy Policy

At Tatvaam by Sheetal ("we", "us", or "our"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you provide directly to us when you:

• Place an order on our website
• Create or update an account
• Contact us for customer support
• Subscribe to our newsletter or promotional communications

Personal Information

This includes your name, email address, phone number, delivery address, and payment information (note: we do not store payment card details — these are handled securely by Razorpay).

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, and pages viewed. This helps us understand how visitors use our website.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including sending order confirmations and shipping updates
• Communicate with you about your orders, returns, and enquiries
• Send promotional communications if you have opted in (you may opt out at any time)
• Improve and personalise your experience on our website
• Prevent fraud and maintain the security of our platform
• Comply with our legal obligations under applicable Indian law

3. Payment Processing

All payments are processed securely through Razorpay. We do not store, process, or transmit your full payment card details on our servers. Razorpay is a PCI DSS compliant payment gateway. Their privacy policy can be found at razorpay.com.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners: Name, phone number and address are shared with our logistics partners solely for the purpose of delivering your order.
• Payment processors: Razorpay receives the information necessary to process your payment.
• Legal compliance: We may disclose information if required by law, court order, or government authority.

5. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. These include session cookies (which expire when you close your browser) and preference cookies. You can control cookie settings in your browser, though disabling cookies may affect some features of our website.

6. Google Maps

Our checkout uses Google Maps Places API to help you find your address. By using this feature, you agree to Google's Privacy Policy.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Order data is typically retained for 7 years for accounting and legal compliance purposes.

8. Your Rights

Under applicable Indian law and data protection principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Lodge a complaint with the relevant authority

To exercise these rights, please contact us at tatvaam9@gmail.com.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our website is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us and we will promptly delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: tatvaam9@gmail.com
• Phone: +91 98215 58801
• Address: Mumbai, Maharashtra, India